Meet The Team

MANTECA (CORPORATE OFFICE)

Serving Ripon, Salida, Modesto, Turlock, Oakdale, Riverbank, Escalon, Stockton, Tracy and Mountain House

Javier Campos - CEO

Javier Campos, CEO, Husband and proud father of 5 has been leading Elite Shutters & Shadings since July 2023. He found his way to the role through the company's acquisition, with over 27yrs of experience in the flooring industry and operations he will help enhance its future growth.

One of the things Javier enjoys most about working at Elite is the exceptional team spirit. He values the collaborative environment and appreciates the dedication of every team member. Their collective effort contributes to the company's success and a supportive work culture.

When asked what sets Elite Shutters & Shadings apart from competitors, Javier emphasizes their 30 year track record of prioritizing customer service. From experienced designers to skilled installers and a dedicated customer service team, Elite ensures a seamless experience for clients.The company's recent expansion into flooring options demonstrates the commitment to meeting diverse customer needs and providing solutions to their home projects.

Mike Lencioni - Founder

Mike Lencioni embarked on his journey in the window covering industry in 1977, initially as a contract installer for renowned retailers such as JC Penney and Sears. Faced with recurring design errors, he recognized an opportunity for improvement. In 1998, a client's suggestion led him to establish MLI Shutters, commencing as a one-man operation from his home. As demand surged, the company expanded, opening its first retail location in 2002.

By 2008, MLI Shutters had become a prominent dealer, prompting a move to Manteca. Strategic partnerships, including one with Gary Crannell in 2010, propelled the company's growth, securing prestigious projects with KB Home by 2011. By 2013, a second location in Livermore underscored the company's expansion. In 2016, rebranded as Elite Shutters and Shadings, the company solidified its identity while opening a third location in Elk Grove.

Elite emerged as one of the nation's premier dealers of Hunter Douglas products, distinguished by its triple verification system and unwavering commitment to "Honesty, Integrity, Quality, and Value."

Gary Crannell - Founder

Gary Crannell spent over a decade as an integral part of Elite Shutters & Shadings, retiring in July 2023 after twelve years of dedicated service. Joining the team in 2011, Gary quickly found himself immersed in the company's operations. Mike Lencioni, extended a partnership offer, which Gary graciously accepted, leading to a fruitful collaboration until his retirement.

In his role, Gary spearheaded daily sales activities, adeptly navigating residential and commercial projects, from initial quoting to final bidding. He also took charge of managing builder accounts, showcasing his versatility and commitment to excellence.

Gary believes that Elite offers the opportunity to collaborate with a team of professionals dedicated to their craft. From decorators to customer service representatives and installers. He loves the company's unwavering dedication to customer satisfaction. He highlighted how every member of the Elite team, from sales staff to installers, prioritized customer needs and provided exceptional follow-up support, setting the company apart from competitors in the industry.

Marla Sanders - General Manager

Marla Sanders has been an essential part of Elite Shutters & Shadings since 2011, witnessing its remarkable growth into the exceptional company it is today. With a career spanning from customer service to General Manager, Marla's dedication and expertise have driven her journey.

What Marla values most about Elite Shutters & Shadings is the familial atmosphere among the staff and the collective drive for growth and innovation. Embracing the challenge of learning about new products and services, she is enthusiastic about helping clients realize their dream homes through comprehensive solutions.

Marla emphasizes the company's core values: Honesty, Integrity, Quality, and Value. With over three decades of industry experience, Elite Shutters & Shadings stands as a beacon of reliability, providing unparalleled service and ongoing support to clients. From initial consultations to future needs and repairs, Marla and her team ensure that clients receive personalized solutions tailored to their desires and requirements.

Brittany Foster - Administrative Assistant

Brittany Foster joined Elite Shutters & Shadings in 2020, bringing with her a lifetime of experience in the window treatment industry. With her father founding the company in 1998 and employing her brothers, Brittany's connection to the trade runs deep.

In her role as Administrative Assistant, Brittany manages tasks both in the main office and the repair department, providing exceptional customer service across all channels—whether in-person, over the phone, or via email.

What Brittany appreciates most about her job is the quality of her team members and their shared commitment to excellence. Each morning, she enters the office knowing she is part of a cohesive team dedicated to delivering top-notch work.

She believes that Elite stands out as an all-inclusive solution, boasting a sales team, installers, and a repair department—all under one roof. This comprehensive approach ensures that every customer call is promptly answered, embodying Elite's commitment to convenience and quality service.

Cindy Alvis- Marketing - Flyer Department

With over five years at Elite, Cindy Alvis transitioned from a 25-year grocery career seeking new challenges. Daily, she coordinates tasks, visits locations, and educates homeowners about Elite's products. Cindy supports all of Elite’s physical locations with her marketing prowess. She values the trust and supportive environment among colleagues and appreciates Elite's emphasis on family values.

Cindy loves that Elite prioritizes customer satisfaction, offering quality products and seamless experiences. Cindy takes pride in her role within a team that values integrity over profit.

Shelley Buckner - Design Team

Shelley has dedicated nearly six years to Elite, bringing with her valuable experience from another window covering company. With a passion for her work, Shelley finds immense satisfaction in her role at Elite, where she is part of a team renowned for its exceptional customer service and top-quality products.

A typical day for Shelley involves meeting with clients, where she enjoys the opportunity to assist them in enhancing their homes with the premium offerings from Hunter Douglas. Shelly Loves that Elite is unwavering in their commitment to their products and customers. At Elite, clients are not merely customers but members of a cherished family, with the assurance of lifelong support and care.

Shelley takes pride in being part of an organization where the office staff is unparalleled, and customer satisfaction is paramount. With Elite, Shelley has found not just a workplace but a community dedicated to excellence and lasting relationships.

Michael Lencioni Jr. - Repair Sevices Technician

Michael Lencioni Jr proudly serves as the repair technician at Elite Shutters & Shadings, a role he has held since 2012. With a passion for craftsmanship and a deep understanding of shutter repair, Michael ensures that customers receive top-notch service and quality repairs from the Elite team.

His journey to Elite Shutters & Shadings began with a fascination for the intricacies of shutter repair and a desire to contribute to a team known for excellence and customer satisfaction. Since joining, Michael has dedicated himself to upholding the company's standards of quality and professionalism in every repair project.

In his role, a typical day for Michael is dynamic and fulfilling, involving diagnosing and repairing shutter components, conducting maintenance checks, and providing expert advice to customers. The variety of tasks keeps him engaged and motivated to deliver the best service possible.

Jacob Foster - Installer

Jacob Foster brings over two decades of experience in the window covering industry to his role as a contractor at Elite Shutters & Shadings. Joining the company in 2008, Jacob's journey began as a high school student assisting his father, Mike, one of the owners and founders of Elite.

In his current role, Jacob's typical day starts at the shop, where he reviews the day's schedule, routes, and products to be installed. Ensuring thorough preparation, he strives to anticipate any potential challenges to provide seamless service to customers.

What Jacob values most about working at Elite Shutters & Shadings is its family-oriented environment. With many colleagues having longstanding relationships, the workplace feels more like a family than just a team of coworkers. Jacob believes that what sets Elite apart from the competition is their emphasis on loyalty. They prioritize building long-term relationships with customers over making quick sales.

Elk Grove

Serving Elk Grove, Carmichael, Citrus Heights, El Dorado Hills, Fair Oaks, Folsom, Galt, Granite Bay, Lodi, Rancho Cordova, Roseville, Sacramento

Jolene Pastran - Customer Service/Admin Assistant

Jolene Pastran has been an integral part of Elite Shutters & Shadings for 7 years, serving as a dedicated Customer Service/Admin Assistant. With a background spanning 15 years in the industry, her journey was inspired by her grandfather, who worked for Elite Shutters and encouraged her to apply.

In her role, Jolene handles a variety of tasks, from managing emails and orders to scheduling installations and design consultations. She also assists clients in the showroom and ensures seamless communication by answering calls and directing them appropriately.

What Jolene values most about working at Elite is the camaraderie among coworkers, who have become friends and form a cohesive unit where everyone supports each other.

She believes that Elite stands out from the competition due to its exceptional customer service, with Jolene and her team consistently going above and beyond to ensure client satisfaction with Hunter Douglas products, renowned for their quality and fantastic warranty.

Raquel Parra - Show Room Host

Raquel is the Showroom Host at Elite Shutters & Shadings, bringing nine months of dedicated service to the team. Her journey to this role stemmed from a desire to transition into a customer-facing position, seeking to enhance her skills in customer service within a diverse consumer landscape reflective of California's populace.

In her daily routine, Raquel ensures the showroom is pristine and inviting, ready to welcome customers with warmth and expertise. From assisting clients over the phone to guiding them through the showroom, she adeptly addresses inquiries ranging from product selection to repair services. Raquel's commitment extends beyond customer interactions; she stays on top of the latest Hunter-Douglas developments, supporting the team's efforts to provide tailored solutions to each customer's needs.

Raquel values Elite’s familial atmosphere that fosters mutual support and dedication to delivering exceptional customer experiences. She finds fulfillment in unraveling the intricacies of customer requests, likening it to solving a puzzle.

Jasmin Thao - Design Team

Jasmin joined the Elite team at the end of 2023 after working at Hunter Douglas where she transitioned from their call center to sales, driven by a desire for fieldwork and flexibility as a wife and mother of two.

In her role, Jasmin's days are filled with customer visits, where she meticulously measures windows, guides fabric and color selections, and crafts tailored quotes to suit every budget and preference. Back at the office, she fine-tunes quotes, coordinates with colleagues, and ensures a seamless process for clients from start to finish.

What Jasmin loves most about Elite Shutters & Shadings is the opportunity to meet diverse clients and introduce them to the latest innovations from Hunter Douglas. She takes pride in representing Hunter Douglas, the foremost name in window shading, and believes in offering competitive pricing and unparalleled service.

When asked what sets Elite apart, Jasmin emphasizes their exclusive partnership with Hunter Douglas, ensuring access to top-of-the-line products.

Bill Nobriga - Installer

Bill Nobriga has been an integral part of Elite Shutters & Shadings for the past seven years, bringing with him a wealth of experience in installing window coverings spanning over 46 years. Prior to joining Elite, Bill's previous company made the decision to exit the industry, leading him to seek out new opportunities.

His transition to Elite was facilitated by a strong recommendation from Vern Erickson, a seasoned professional with extensive experience in the field. Bill found Elite to be the ideal workplace due to its unparalleled expertise and knowledge among its staff, a quality he believes sets it apart from larger retail outlets.

With nearly five decades of experience in the industry, Bill considers Elite to be the best place he has encountered for installing window coverings. He attributes this not only to the team's exceptional knowledge but also to the supportive and collaborative environment fostered within the company.

Livermore

Serving Livermore, Brentwood, Danville, Dublin, Mountain House, Pleasanton, San Ramon

D’Ann Hernandez - Customer Service/Admin Assistant

D'Ann Hernandez has been an integral part of Elite Shutters & Shadings for 8 years, serving as a dedicated member of the customer service team. Her journey to this role began with a stroke of luck and an online advertisement on ZipRecruiter, which led her to discover the opportunity within this dynamic company.

In her daily responsibilities, D'Ann is the backbone of operations, juggling multiple tasks seamlessly. From assisting installers and designers to managing phone inquiries, handling back-office paperwork, and scheduling appointments, her role encompasses a diverse range of responsibilities. As a customer service representative, she thrives in the ever-changing landscape of the window covering industry, where no two days are ever quite the same.

What sets Elite Shutters apart, according to D'Ann, is the genuine sense of family and support within the company. Over her tenure, she has experienced firsthand the unwavering backing of her colleagues and superiors during life's ups and downs. This unparalleled level of understanding and camaraderie has fostered a deep appreciation for her workplace, making Elite Shutters feel more like a second home than just a job.

Nancy Villa-Farias - Design Team

Nancy Villa-Farias is a Design Consultant and Drapery Specialist and has been a vital part of Elite Shutters & Shadings since the summer of 2013. Her journey to this role began while she was working as a design consultant for another window coverings company that utilized Elite for installations. Impressed by her professionalism and work quality, Elite offered her a position, which she gratefully accepted.

In her daily routine, Nancy starts early with paperwork, email reviews, and client follow-up calls. She then transitions to meeting scheduled clients in the field, guiding them through the process of selecting the perfect window coverings.

Nancy finds immense satisfaction in working at Elite, especially appreciating the presence of a showroom where clients can physically experience the products. Moreover, she values the camaraderie among the staff, which extends to creating a welcoming atmosphere for clients. The company's stellar online reviews and numerous referrals are a testament to this.

Zully Jimenez - Design Team

With over 15 years of experience, Zully Jimenez is a seasoned professional in the interior design industry. She found her way to Elite Shutters and Shadings through a recommendation from a Regional Manager for Hunter Douglas while working for other companies.

Zully's typical day is filled with excitement as she travels to different cities, meeting wonderful people seeking design consultations for their windows. She collaborates with clients to understand their needs and discusses ideal solutions that enhance both the aesthetics and functionality of their homes.

What Zully values most about working at Elite is the knowledgeable and kind employees who prioritize every client's satisfaction. The exceptional Customer Service Team ensures seamless communication and assistance with orders, while Elite's commitment to offering a Repair Service demonstrates their dedication to customer care.

Daniel Baca - Installer

Daniel Baca has been a dedicated installer at Elite Shutters & Shadings for over a decade, embodying the values of hard work and dedication in every project he undertakes.

In his role, Daniel's typical day involves loading his van with products, traveling to job sites, communicating with clients, installing products with precision, conducting thorough clean-ups, and walking clients through the completed work, ensuring their satisfaction.

What Daniel loves most about working at Elite Shutters & Shadings is the incredible team spirit. He describes his colleagues as an awesome group of people who all share the same goal: providing customers with a great experience from start to finish. Daniel emphasizes that what sets Elite apart is their commitment to offering high-quality products and services at a great value. This dedication to excellence ensures that customers receive the best possible outcome for their investment.